Extension Device Credential Management

Some extensions require log in credentials for access. To retrieve credentials for a user:

1. In the Extension Tab of NEWTCF, click on the pencil icon at the end of the targeted extension.

2. In the Extension Settings, scroll down to the Device Credentials section.

NEWT DESKTOP Credentials

The Username and Password are shown here for user’s log in credentials. When this is set up, you can send the credentials to the user via email. The email will include the URL to download the software + the username and password information.

The password can be reset using the Password Reset button. A warning dialogue is issued when a password reset is attempted. The password change is applied almost instantly once the PBX's Save & Update button is clicked.

If the device is already authenticated, then the extension will not be able to send or receive calls until it is re-authenticated with the new password!

NEWT MOBILE Credentials

Users must first download the app to their mobile device (search for NEWT MOBILE in the App Store).

A QR Code will be sent in the email. Once the app is first opened – the log in screen will appear with an option to scan the QR code to log in.  

The password can be reset using the Password Reset button. A warning dialogue is issued when a password reset is attempted. The password change is applied almost instantly once the PBX's Save & Update button is clicked. If the device is already authenticated, then the extension will not be able to send or receive calls until it is re-authenticated with the new password!

3rd Party SIP Credentials

This option will show for “3rd party SIP” extensions only. These credentials are giving the user to sign in to 3rd party phones or software. NEWT cannot guarantee or support the functionality of the SIP devices in these cases. These can be copied and sent to the installer.

Click Below for Additional Articles related to Extension Set Up Features:

1. Extension Main Settings

2. Extension Voicemail Settings

3. Unified Extensions Settings

4. Text Messaging Set Up

5. Extension Call Flow Handling Set Up

6. Virtual Extension - Queue Routing Set Up

7. Extension Call Group and Routing Set Up

8. Hardware Settings: Grandstream Programmable Keys Set Up

9. Call Recordings