Call Recordings Access for Users

If Call Recording has been enabled, the below types of call recordings are the available options for all extensions and will have been set during extension set up.

1. Inbound - Records only inbound calls.

2. Outbound - Records only outbound calls.

3. Inbound & Outbound - Records both inbound and outbound calls (set by default)

4. On Demand - Recording is off by default but users can record a call by pressing 1. This will capture the recording from the beginning of the call (regardless of when you pressed 1).

Recordings may be in your report or not, depending on the above settings.

Pause Recording Feature – Note that all PBX’s have a global setting turned on that allows users who have call recording applied to their extension, to press 3 to pause recordings at any time for PCI compliance (such as pause while collecting CC). 4 will resume the recording.

If you are a user and wish to access your own call recordings, your administrator will need to grant access for you. Once done, log into your NEWTCF environment and navigate to the Call Recording tab.

To listen to call recordings:

1. Start Date – Choose the start date of the recordings you’d like to listen to.

2. End Date – Choose the end date of the recordings you’d like to listen to.

3. Click on View Report.

4. Find the call you want to listen to simply click the play button.

5. You will notice a “player” within the duration field of the line item you want to listen to.

6. Within the player, you can pause or slow/speed up the recording (click on the ellipses to access speed).