Telephone Number Main Settings

Phone numbers are used differently by different companies. They may be used as a ‘Main Line’ that rings a receptionist or Automated Attendant, an “After Hours” number, Fax or as a Direct number to an extension.

Your Telephone numbers are added to your NEWT Business Phone by NEWT. Most settings are already pre-programmed, but some adjustments can be made (highlighted in Bold).

Telephone Number - Phone numbers are preloaded for you by your NEWT team.

Region – Which region the number is assigned to and being used in.

Main TN - This toggle indicates which number is your MAIN company telephone number. If toggled on, this number will also be interactively shown on the E911 tab as the default address for 911 response.

Caller Name – Caller ID (CNAM) for outbounds. When you make an outbound call, this ID will show up on the receiver’s display so that they know who is calling them.

Description – Your internal description for the purpose of this phone number (i.e.: Conference Bridge).

Default Forward - Which Extension (or other number) you are routing calls to from this number.

Caller Name Prefix – For inbound calls, otherwise known as “prepend”, this column indicates what information will show to the employee answering the phone. If multiple business names are on one PBX and only one receptionist, the Prefix will appear in front of the incoming caller ID on the receptionist’s phone display. This will assist a receptionist in knowing how to answer incoming calls.

Dial Sel Prefix – for outbound calls, if a different caller ID needs to be shown when making outgoing calls, a Dial Prefix can be used. Assign the Prefix code for this number. By entering this code before making your outbound call, this Phone Number Caller ID will be shown.

Distinct E911 - When this toggle is enabled, the corresponding telephone number (TN) will appear as a separate entity in the list on the E911 Tab.  This feature will allow for separate 911 addresses per telephone number (if required). This is useful if the company is on two floors of a building where one of the floors has a number separate from that of the main floor or is at a separate site address altogether.

SMS Enabled – This number is being used for SMS texting on a NEWT MOBILE or DESKTOP App.

Route SMS to Extension – This tells you which extension (or group of extensions) is using the SMS Texting number.