Telephone Number Basic Call Flow

When someone calls your business, the most important part of the phone system is telling the call where to go. This Article explains how to set up a basic call flow using the DEFAULT settings. For more enhanced call flows, please see the links at the bottom of this article.

After you have set up all the extensions for call handling that you want, you need to point the calls to go there, via the Telephone Number Call Flow settings.

Check out this video tutorial or follow the written instructions below:

1. Navigate to the TN Tab from the PBX Main Screen. Navigate to the telephone number that customers are going to be using to call in.

2. Clicking on the Pencil Icon at the end of the line item will guide you into the details screen of that Telephone Number.

3. In the Call Flow tab, the Default Forward allows you to route the calls that come into this number, to an extension right away. This is often used for “LIVE ANSWER” to a front desk extension, but can also be used to send calls to another phone number. You'll notice the default forward section is Green, for this set up. Once the number is routed to an extension, you can set up more Extension Call Flow Handling options such as day and time scheduling, find me follow me dial sequences and more.

4. You'll notice addition options below the default forward setting, for the Automated Attendant. Once you turn on the Auto Attendant on, the Default Forward is used for different purposes, based on the AA setting you choose. If you would like to set up an automated attendant, please visit the Automated Attendant Article for further instructions.

Click Below for Additional Articles related to Telephone Number Set Up Features:

1. Telephone Number Main Settings

2. Telephone Number Auto Attendant Set Up

3. Auto Attendant Holiday Greetings Set Up

4. Telephone Number - (Additional) TN Settings

5. Telephone Number Caller ID Routing for Incoming Calls

6. Telephone Number Outbound Regional Caller ID Set Up