Auto Attendant Holiday Greetings Set Up

This feature allows for multiple greetings to be recorded and enabled to play on pre-determined dates. These greetings can all be pre-set at one time and then used for the various holidays throughout the year. Once these greetings have been recorded with a start and end date and enabled, they will play as scheduled for the year. If there are no scheduled holiday greetings to play, or they have expired, the system will play the “Main” company greeting. 

Watch this Tutorial or review the article below:

Article:

1. In your PBX Instance, navigate to the TN Tab and click on the pencil icon at the end of the line item of your main TN, where your Auto Attendant sits.

2. Ensure that your Auto Attendant is set to "Always Enabled" or "Enabled on..". If it is not on, the Holiday Greetings function will not work.

3. From the Holiday Greetings Tab, enter the description of the holiday.

4. Set the start and end date of the holiday.

5. Record your Holiday greeting using one of the following options:

   • Upload a Sound File - Click on the Choose File button and select your file from your computer to upload.

   • Record from a PBX Extension - Choose the extension you can receive calls from and click on the Call Extension button. Answer the phone and listen to the prompts to record and save.

   • Text to Speech - Simply type in your text, choose the voice and language to use, then choose professional or casual tone and then hit the Generate button. You can listen to the audio it generates once rendered. You can make corrections to text or change the voice options and hit regenerate. Once you are satisfied with the recording, click the save button to save the script and the recording.

6. Save and repeat this process for each holiday you would like to set up.

7. Once done, toggle on the Enable button for each one you want to turn on.

8. Finally, click the Save and Update button on the main screen to publish.

Live Answer Updates:

If your PBX is set up so that during office hours, calls go to a "live" person's extension (and you only use the auto attendant after hours) there is an additional step that will need to be taken, before each holiday.

For instance, if normally, calls route to the reception extension on Mon - Friday during the day, then go to an auto attendant after hours, but on this week Friday is a holiday, you’ll need to adjust the Extension schedule so that the system goes to the Auto Attendant on Friday.

You can do this by simply removing Friday from the “enabled on” schedule within the extension.

Once you return to the office, remember to change it back.

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