Voicemail Set Up and Quick Start Guide

Setting up your Voicemail

To first access your voicemail, begin by pressing the "“Messages” button on your handset or by dialing *98 from your NEWT phone.

1. You may be prompted to enter the temporary password initially defaulted, which is your extension number.

2. The system will then prompt you to enter a new password. The new password must not be your extension number. The system will prevent you from moving forward, if you attempt to re-enter your extension number as your new password.

3. Once your new password is set, you will then receive prompts from the system, to record your name and your unavailable message. Please note that recording your name is important, as this will also be used by the PBX Directory that the caller will hear, to confirm before transferring them to your extension. If you prefer to utilize NEWT's text to speech option for recording, please visit the How to Manage your own Extension Settings article.

   If you have forgotten your new password, this can be retrieved or reset by logging into your extension via your NEWTCF instance. Please visit the How to Manage your own Extension Settings article or ask your internal PBX administrator.

Mailbox Options:

Record Unavailable Message: This is the message that callers will hear if you are on the phone and another call comes in (if you have call waiting disabled) or if you do not answer your phone, this is the voicemail message that they will hear.

Record Name: You will need to record your name for your extension. This recorded name will be heard in the company’s directory. If you do not record your name, the system will spell out your name in the company directory when someone calls in and accesses it.

Temporary Greeting: This is a temporary greeting that callers will hear that is different than your Unavailable Message. The temporary greeting is useful for extended absences such as a vacation.

If you record a temporary greeting it will automatically be set as the active greeting, and if you delete your temporary greeting, your voicemail box will automatically revert to your standard Unavailable Message.

Retrieving your Voicemail

1. From your extension: dial *98 or press the "Messages" button on your handset. Follow the prompts to listen to your voicemail.

2. From a Different Extension: Enter 21xxx (xxx being your extension) followed by the Dial soft key.

3. From and outside line: dial the phone number your company has provided for this purpose, and then enter the access code provided. Follow the prompts to enter your extension number followed by your voicemail password.

You will then be given options to choose from:

Main Options

1 - New Messages: Listen to New messages (if you have no New
messages but have Old saved messages, these will be played
instead).

2 - Change Folders: Change to a different folder (ie: new versus
old; work vs family).

3 - Advanced Options: Allows you to leave a message at another
extension

0 - Mailbox Options:

1. Unavailable Message

3. Record Name

4. Manage Temporary Greeting

5. Change Password

* Return to Main Menu

# Exit voicemail

Options During Playback

1 - Skip Message Envelope (skips the date, time and caller information that precedes each message)

2 - Repeat Message

4 - Previous Message

5 - Hear the Message Envelope

6 - Skip Message

7 - Delete/Undelete Message

8 - Forward Message (will allow you to prepend the message if you wish)

9 - Save Message

* to skip backwards two seconds or # to skip forward four seconds

Options After Playback

1 - Old messages

2 - Change folders

3 - Advanced Options:

       1. Send a reply

       3. Hear the Message Envelope

       5. Leave a message

       * Return to the Main Menu

5 - Repeat Message

6 - Play the Next Message

7 - Delete Message

8 - Forward Message (will allow you to prepend the message if you wish)

9 - Save Message

0 - Mailbox Options

* Help

# Exit

Folder Options

0 - New Messages

1 - Old Messages

2 - Work Messages

3 - Family Messages

4 - Friend Messages

# Cancel

Voicemail to Email

Voicemail to Email - if voicemail to email was set up on your extension, you will receive emails with an audio file attatchment. You can add your email address for this feature yourself, by logging into your extension settings in NEWTCF (See Extension Settings Article.), or by asking your administrator to add it for you.

Voicemail to Text Transcription - if this has been purchased and set up, and you have voicemail to email set up on your extension, you will recieve a transcription of the voicemail, along with an audio file attatchment. The subject line of your email will be generated based on AI insights of the recorded vm.