Voicemail Access and Set Up

Setting up your Voicemail

To first access your voicemail, begin by pressing the "“Messages” button on your handset or by dialing *98 from your NEWT phone.

1. You will be prompted to enter the temporary password initially defaulted, which is your extension number.

2. The system will prompt you to enter a new password. The new password must not be your extension number. The system will prevent you from moving forward, if you attempt to re-enter your extension number as your new password.

3. Once your new password is set, you will then receive prompts from the system, to record your name and your Unavailable message.

4. Temporary Greetings - Record a temporary message for vacations or short absences, to avoid recording over your main greeting. When a temporary message is recorded, it will automatically become the active greeting. By deleting your temporary greeting when you return to work, the system will revert to your main greeting.

   Note - if you have forgotten your new password, this can be retrieved or reset by logging into your extension via your NEWTCF instance ( See Extension Settings Article) or by asking your NEWT PBX Administrator to retrieve or reset it for you.

Retrieving your Voicemail

1. From your extension: dial *98 or press the "Messages" button on your handset. Follow the prompts to listen to your voicemail.

2. From and outside line: dial the phone number your company has provided for this purpose, and then enter the access code provided. Follow the prompts to enter your extension number followed by your voicemail password.

You will then be given options to choose from:

Options During Playback

1 - Skip Message Envelope (skips the date, time and caller information that precedes each message)

2 - Repeat Message

4 - Previous Message

5 - Hear the Message Envelope

6 - Skip Message

7 - Delete/Undelete Message

8 - Forward Message (will allow you to prepend the message if you wish)

9 - Save Message

* to skip backwards two seconds or # to skip forward four seconds

Options After Playback

3 - Advance Options

• 1 - Send a Reply

• 3 - Hear the Message Envelope

• 5 - Leave a message

• * to return to the Main Menu

5 - Repeat Message

6 - Play the Next Message

7 - Delete Message

8 - Forward Message (will allow you to prepend the message if you wish)

9 - Save Message

Voicemail to Email

Voicemail to Email - if voicemail to email was set up on your extension, you will receive emails with an audio file attatchment. You can add your email address for this feature yourself, by logging into your extension settings in NEWTCF (See Extension Settings Article.), or by asking your administrator to add it for you.

Voicemail to Text Transcription - if this has been purchased and set up, and you have voicemail to email set up on your extension, you will recieve a transcription of the voicemail, along with an audio file attatchment. The subject line of your email will be generated based on AI insights of the recorded vm.