MS TEAMS with NEWT

The NEWT Business Phone platform offers integration to our customers’ MS TEAMS Application to use the MS Teams “Call” dialer, for employees that are generally using MS teams as their primary source for chats, videos, file sharing and the like. Users will be able to experience NEWT’s impressive voice quality and reliability, while enjoying their experience with MS Teams for making and receiving calls to the outside world.

Inbound Calls

Like any phone, when a call gets to your extension, your app will “ring”, and you’ll be able to pick up the call or reject it by selecting the telephone icon that pops up on your screen.

Call Hold

1. While on a call, click on the “Hold”  icon at the top of the window.

2. The caller will be put on hold and music will play while they wait.

3. Click on the “Resume” button to continue the call.

Transferring

1. While on a call, click on the “Transfer”  icon at the top of the window.

2. The caller will be put on hold and music will play while they wait.

3. Select from the resulting menu to transfer directly (often referred to as blind transfers) or Consult then transfer (often referred to as attended transfers).

4. A new window will appear for you to choose the person you want to transfer to.

5. You can perform a name search of other internal MS Teams users, or you can enter the actual extension number or external telephone number of the person you want to transfer the call to.

3-Way Calling

1. While in the call, click on the “People”  icon at the top of the window. You will then see the participants currently on the call.

2. In the participants section, you can invite someone by name search or entering their extension or dial an external number.

3. Once the person picks up the call, they are now added, and all parties can speak with each other.

Voicemail and Retrieval

Voicemails will only be seen and retrievable in this pane if you opted to set up MS Teams voicemail. For set up information, please visit the MS TEAMS Call Settings Article. Note that the NEWT Business Phone system will be bypassed and voicemails will no longer be stored in NEWT's system.

If this was not set up, then voicemails will be delivered to you from NEWT’s Business Phone voicemail to email service or by dialing *98 to access your NEWT extension Voicemail.

MS TEAMS Voicemails will be stored in the history panel. When you select the voicemail item, the right panel will open and reveal the voicemail with a recording and transcription. You may also receive an email from Microsoft skype with an audio file.

Call Park

If call parking has been enabled within your MS TEAMS environment, this feature allows you to park a call for another teams user to pick up the call being held on the line. Note that this Park feature is separate from the NEWT PBX Call Park feature on Desk phones.

The MS teams Call Park feature parks the call on the Microsoft platform and only another Teams client can pick it up. Hard phones on the other hand, use the NEWT PBX call park feature and have visibility on where the call is parked. Teams’ clients can park calls for non-MS teams extension users, using *5 code during call.

Parking the call for MS team’s client:

1. While on a call, click on the “More” ellipses  icon and select the Park Call button from the resulting menu.

2. The call will then be parked, and you can share the code to the person(s) that need to retrieve the call. 

Retrieving the parked call for MS teams clients:

1. In the dial window, you will be able to see parked calls.

2. Additionally, there is an “Ongoing” category in the History window to the left.

3. Here you can copy the code and enter it to the field to Pick up the parked call. 

Some additional features that are offered by NEWT but that are not currently within the MS teams Call interface controls, can be accomplished with NEWT’s dial codes.

For more quick dial features please check our NEWT Phone Dial Codes Chart