Use NEWT's Dial or Star Codes for quick functionality with your phone.
Enter the code (and extension where applicable) followed by the Dial or Send soft key. Except where noted, the xxx in all codes below represents an extension number.
611 | Calls NEWT SUPPORT |
|---|---|
911 | Canada Emergency |
21xxx | Manage Voicemail for Ext xxx |
31xxx | Leave Voicemail for Ext xxx |
4xxx | Call pickup from a ringing Ext in your pick up group |
5xxx | Intercom for Ext xxx |
6xxxx | Page Ext xxxx (for 4 digit exts.) |
60xxx | Page Ext xxx (for 3 digit exts.) |
77007 | Page all phones |
77008 | Page all phones & overhead |
77009 | Page overhead only |
7800X | Page all ext defined in zone #X |
88001 | Conference Bridge Access |
88008 | Agent log in/out |
89xxx | Log in to queue as ext. xxx |
The following star codes are used during an active call. Enter the applicable code (and extension where applicable) followed by the Dial or Send soft key. Except where noted, the xxx in all codes below represents a 3-digit extension number.
*1 | Record on demand (for extensions set to "on demand" recording only) |
*3 | Pause call recording (for extensions set to record calls only) |
*4 | Resume call recording (for extensions set to record calls only) |
*5 | Park Call |
*6xxx | Attended Transfer |
*7xxx | Blind Transfer |
*8 | Call Pick up the first ringing physical extension |
*731xxx | Send call directly to voicemail |
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