Help Center

Welcome to the Help Centre

Poly Rove 20

Rove 20 Handset Quick Start Guide

To turn on or off the phone, press and hold the End key until the handset powers on or off.

Placing Calls

  1. Select the number to dial by doing one of the following:  

    • Manually enter your contact’s number

    • Select a contact from a directory

    • Select a contact from the recent calls list

    • Select a message from the Messages list

  2. Press the Call button

Answering Calls

  1. Do one of the following:

    • Press the Call button

    • Press the Speakerphone

    • Select the Answer softkey button

Answer an Incoming Call During a Call

A tone plays when you receive an incoming call during an active call

  1. Do one of the following:

    • Select Call

    • Press the Speakerphone button

  2. The first call goes on hold automatically

Hold and Resume Calls

You can place up to two active calls on hold at any time

  1. During a call, select Options > Hold

  2. To Resume the call, select Options > Resume 

Transferring Calls

Attend the transfer by first notifying the transfer recipient:

  1. During a call, select Options > Transfer

  2. Enter a number or select a contact from a directory or the recent calls list

  3. Select Call

  4. Talk with your contact, then select Options > Transfer again to complete the transfer

Blind transfer to another contact without your speaking to the contact first:

  1. During a call, select Options > Blind Transfer

  2. Enter a number or select a contact from a directory or the recent calls list

  3. Select Transfer. The phone transfers the call when the contact answers the call

Voicemail

You can access and listen to new voicemail messages from the wireless handset

  1. Go to Menu > Messages

  2. Choose a line, then press Select. The wireless handset speed dials your voice mailbox number, and you can listen to new voicemail messages.

  3. Or dial *98 to access the voicemail box and follow the prompts.

Note: For initial set up, your password will be your extension number. This must be changed to a different password to continue.

 

Was this article helpful?
©2025
Powered by YourGPT