The NEWT Business Phone platform offers integration to our customers’ MS TEAMS Application to use the MS Teams “Call” dialer, for employees that are generally using MS teams as their primary source for chats, videos, file sharing and the like. Users will be able to experience NEWT’s impressive voice quality and reliability, while enjoying their experience with MS Teams for making and receiving calls to the outside world.

Taking Inbound Calls

Like any phone, when a call gets to your extension, your app will “ring”, and you’ll be able to pick up the call or reject it by selecting the telephone icon that pops up on your screen.

• Caller ID if present, will be shown to the user as carried through from the PSTN via your NEWT PBX to the MS Teams Extension.

• Inbound Caller ID Prefix will carry through in front of the callers ID as well, if set up for telephone numbers on your NEWT PBX.

• Ring Tones will not carry through if distinctly set up for telephone numbers on your NEWT PBX. However, they can be chosen for incoming calls uniquely for you once they hit your MS extension. This is an available feature in your MS teams UI Call Settings.

3-Way Calling

1. While in the call, click on the “People”  icon at the top of the window. You will then see the participants currently on the call.

2. In the participants section, you can invite someone by name search or entering their extension or dial an external number.

3. Once the person picks up the call, they are now added, and all parties can speak with each other.

Call Hold

1. While on a call, click on the “Hold”  icon at the top of the window.

2. The caller will be put on hold and music will play while they wait.

3. Click on the “Resume” button to continue the call.

Transferring

1. While on a call, click on the “Transfer”  icon at the top of the window.

2. The caller will be put on hold and music will play while they wait.

3. Select from the resulting menu to transfer directly (often referred to as blind transfers) or Consult then transfer (often referred to as attended transfers).

4. A new window will appear for you to choose the person you want to transfer to.

5. You can perform a name search of other internal MS Teams users, or you can enter the actual extension number or external telephone number of the person you want to transfer the call to.

   

Call Park

If call parking has been enabled within your MS TEAMS environment, this feature allows you to park a call for another teams user to pick up the call being held on the line. Note that this Park feature is separate from the NEWT PBX Call Park feature on Hard phones.

The MS teams Call Park feature parks the call on the Microsoft platform and only another Teams client can pick it up. Hard phones on the other hand, use the NEWT PBX call park feature and have visibility on where the call is parked. Teams’ clients can park calls for non-MS teams extension users, using *5 code during call.

Parking the call for MS team’s client:

1. While on a call, click on the “More” ellipses  icon and select the Park Call button from the resulting menu.

2. The call will then be parked, and you can share the code to the person(s) that need to retrieve the call. 

Retrieving the parked call for MS teams clients:

1. In the dial window, you will be able to see parked calls.

2. Additionally, there is an “Ongoing” category in the History window to the left.

3. Here you can copy the code and enter it to the field to Pick up the parked call. 

Some additional features that are offered by NEWT but that are not currently within the MS teams Call interface controls, can be accomplished with NEWT’s dial codes.

Voicemail and Retrieval

Voicemails will only be seen and retrievable in this pane if you opted to set up voicemail using the Teams Call Settings. If this was not set up, then voicemails will be delivered to you from NEWT’s Business Phone voicemail to email service or by dialing *98 to access your NEWT extension Voicemail.