Making a Call

Use this application to place a call by dialing a phone number or call a number from the existing contact lists or call logs. The users can also create a list of quick dials for the contacts that are called frequently.

Make an outgoing call via the following options:

New phone numbers

1. Select Keypad from the left navigation menu.

2. Dial the phone number.

3. Select the Call  button below the dialer to initiate the call.

Existing contacts directory

1. Select Contacts from the left navigation menu.

2. Search and select the contact’s name. The contact information is displayed in the right pane.

3. Select the Call  button next to the contact number to initiate the call.

Quick dials

1. Select Keypad from the left navigation menu. The Quick Dial section is displayed underneath the dialer.

2. Search and select the contact’s name. The call is initiated.

Messages

1. Select Messages from the left navigation menu.

2. Under the MESSAGES pane, search and select the contact or phone number.

3. Select the Call  button on the top of the right pane to initiate the call.

Call history

1. Select Recents from the left navigation menu.

2. Under the CALLS pane, search and select the contact’s name. The conversation log displays on the right pane.

3. Select the Call  button next to the contact number.

4. Select the End Call  button to dismiss a call.

Answering Calls

This application rings when someone calls the users. When receiving a phone call, the right pane displays the caller's information. Answer or dismiss the call.

When receiving a call:

• Select the Call  button to answer the call.

• Select the End Call  button to decline the call.

• Select the Information  icon to display the quality of the call.

• Select the Mute  icon to turn off the microphone before answering the call.

• Select this icon again to unmute the microphone.

•  Select the Audio  icon to change the speaker, microphone, and sound settings. 

Call Handling

During calls you can perform 3-way calling, switch calls, hold calls, record calls, complete transfers, conference and utilize DTMF for access to “in call” key prompts (you are in a call and the prompt tells you to “press 1 for sales” as an example).

Placing a Call on Hold

1. Touch the Hold  button on the call screen.

2. Touch this button again to resume the call.

Making Transfers

Use Blind  to initiate an unattended transfer. Unattended transfer, also known as cold or blind transfer, is when you transfer a call to another destination without establishing a conversation with this new call recipient. The call is put on hold until transferred successfully.

To make an unattended transfer:

1. On an active call, select the Blind  icon on the right pane. The call is placed on hold and the phone number field of the Keypad pane displays Transfer call.

2. To transfer the call to another person, navigate to the keypad and dial. Once the new recipient answers the call, the user is dropped from the call.

Note: A dialogue box displays the message “The transfer has failed” if the new recipient does not answer the call. Select the Cancel X icon, and then repeat steps 1 and 2.

To make an attended transfer:

1. On an active call, select the Attend  icon on the right pane. The call is placed on hold and the phone number field of the Keypad pane displays Transfer call.

2. To transfer the call to another person, follow the steps in the Making a Call section.

3. Speak with the new call recipient when the new call is answered. Note: If the new recipient does not answer the call, the right pane displays that the first call is still on hold.

4. Select the Complete Transfer  icon to transfer the call. The right pane displays Transfer in progress when the transfer is successful.

5. To cancel the unattended call operation, select the Cancel X icon.

Switching Calls

All concurrent calls are visible underneath the dialer. The title displays the statuses of the calls.

1. To switch to another call, select the desired call. The call is displayed on the right pane.

2. To pause or resume a call, see the Placing a Call on Hold section.

3. To answer a new incoming call, select the Answer  icon.

4. To dismiss a new incoming call, select the End Call  icon.

Conference Calls

To form a conference call:

1. On an active call, select the Add call  icon. The phone number field of the Keypad pane displays Add call.

2. Make a new call. The first call goes on hold.

3. Select the Merge  icon when the second recipient answers the call. The right pane indicates a conference call is formed.

4. To add more people, repeat steps 1 to 3.

5. To dismiss a conference call, select the End Call  button.