ACD ADMIN - Call Flow Set Up
Setting up your Call Flow for Queue Routing
Once your Queue’s within the ACD have been created, NEWT will set up virtual extensions to route the calls into the queue, from your Telephone Number. However, if you choose to make adjustments, there are two articles you can review, for settings updates.
Please visit this Article for Virtual Extension - Queue Routing Set Up and then, Auto Attendant Menu Options.
Was this article helpful?
Related Articles
NEWT ACD Call Insights
Call Insights and Transcripts
ADC Admin - Supervisor Access for Monitoring
How to give access to users for ACD Monitoring and Reporting
ACD Admin - Agent Console Access Set Up
Providing User Access to the ACD Agent Console
ACD Admin - TN Settings
Administering your NEWT PBX Automatic Call Distribution
ACD Admin - Work States Settings
Administering your NEWT PBX Automatic Call Distribution
ACD Admin - Dispositions Settings
Administering your NEWT PBX Automatic Call Distribution