ACD Admin - TN Settings

The purpose of the TNs Tab is for ACD-based outbound call Caller ID customization. You can expose particular phone numbers assigned to your NEWT PBX for Agent Caller ID selection via their ACD Console’s Outbound Caller ID drop-down list. This is customizable per queue.

To expose a phone number for outbound Caller ID selection purposes, use the toggle on button in the column for the desired queue(s). Notice that you can choose “all” if you want a particular number to be revealed for all queues.

Allow CID blocking - Toggling this on reveals “Blocked” as a selectable option if Agents do not wish to broadcast a Caller ID Name and Number.