Reports for NEWTCF Administrators

The Reports Tab includes Call Detail Records, Call Recordings and Transcripts (if applicable) Record of Equipment information and MS Teams Integration information (if applicable).

Call Details (CDR)

This reporting allows users to instantly create detailed reports based on call activity. Information to be viewed can be filtered by dates, extensions, call direction, telephone numbers and Tolls.

These reports have been further separated for easier management, with the ability to deliver reports via email on a schedule. Reports are also manually downloadable via CSV file.

Call Details - Outbound and Inbound call activity by phone number, based on the filters you have set. Note that internal Extension to Extension reporting is only available in ACD reporting or recorded calls (as per below).

Extension Summary - Outbound and Inbound call activity by extension.

Destination Summary - Outbound call activity organized by destination region.

Department Summary – If Department Codes are being used (see extension settings) this report will show the summary information related to the extensions assigned to each department code.

Schedule - If you would like scheduled reports to be sent by email, click the add button. A line item will appear for you to select the frequency and desired reports.

Call Recording Reports

If purchased and the extensions to be recorded have been enabled, all calls that have been recorded will be accessible to the administrator here. Listening to the calls can be done within the interface. Extension to Extension Reporting can be found here, if recording is turned on.

To access recordings:

1. Start Date – Choose the start date of the recordings you’d like to listen to.

2. End Date – Choose the end date of the recordings you’d like to listen to.

3. Extensions – Choose the extension of the users’ recordings you’d like to listen to.

4. Click on View Report.

5. On the target line item of the call you want to listen to, simply click the play button.

6. You will notice a “player” within the duration field of the line item you want to listen to.

Within the player, you can pause or slow/speed up the recording (click on the ellipses to access speed).

Call Recording Transcripts

This is an enhanced paid feature within the NEWT PBX environment, that automatically converts recorded calls into written text, transforming verbal conversations into searchable, actionable data. If this has been purchased, you can access the recording and transcription by clicking on the blue window icon at the end of the call record.

Here you can read and or listen to the audio file in its entirety, or you can “Seek” certain sentences to begin listening from that time stamp.