Help Center

Find answers to your questions

Find Me Follow Me
How to set your extension for calls to find you

Your Extension can be programmed so that phone calls follow a certain path (known as dial sequences) to find you, wherever you are during certain times or all of the time.

You will first require credentials to log in to your extension on the NEWT PBX via NEWTCF. Please contact your company's PBX Administrator for credentials.

  1. Once signed in, navigate to the Call Flow Tab of your extension

  2. Under the Alternative Dial Sequence you can pick "Always Enabled" or "Enabled On" to begin.

Always Enabled: This enables the Alternate Dial Sequence on a permanent basis.

Always Enabled

Enabled On: This enables the Alternate Dial Sequence on a scheduled basis. A daily scheduling option will appear.

Enabled On
  1. Set your scheduling times based on when you will be available to take the calls.

  2. Then set the extension to be dialed and for how many rings.

  3. Continue setting more steps for the call to take if the call isn’t answered within the set ring amount (this is the “Find me follow me” feature to try calling another extension or try your cell phone as an example).

  4. Ensure the last step is “then” and sets a termination point (i.e.: voicemail or hang up)

  5. Finally, set the default dial sequence (first line in orange) so that the system knows what to do with the call outside of the scheduled hours.

Once you have completed your steps, ensure to save the changes. This program will begin working within about 10 seconds after saving.

Was this article helpful?
©2025
Powered by YourGPT