ACD Admin - Announcements Settings

Each queue can support media that will play to queued callers. In addition to the preloaded music on hold, estimated wait times and position in queue assignments, one can further customize each queue with additional announcements.  Adding announcements for your queues, that customers will listen to, based on the queue announcements set up as per above, is quite simple. To add an announcement record, click on the  button. You’ll notice a new line item is automatically added.

 No. – This number is automatically assigned per announcement recording that you add.

Description – Add your desired description to identify which recording this is for.

Enabled – Toggle this on or off to enable the recording to be seen in the queue listing as an option in the dropdown menu. 

In Use – this is a filtering column to indicate the recording is currently being utilized in queues for customers to listen to. 

Creating Recordings

In the English or French column – here is where you simply click the red button, to record or upload an audio file. When you click the button, a new window will appear. You can choose to upload a file you have pre-recorded, or you can choose to have the system ring your phone by calling a specific extension of your choosing, and you can record right from the phone!