When someone calls your business, the most important part of the phone system is telling the call where to go.

After you have set up all the call handling you want, you need to point the calls to go there, via the Telephone Number Call Flow settings.

1. Navigate to the TN Tab from the PBX Main Screen. Navigate to the telephone number that customers are going to be using to call in.

2. Clicking on the Pencil Icon at the end of the line item will guide you into the details screen of that Telephone Number.

3. In the Call Flow tab, Default Forward is the field that allows you to point the calls to the extension, that you want the calls to flow to. Select the extension you previously set up for call handling. Incoming phone calls will then follow the extension's call handling set up.

   

4. Alternatively, you may have decided to enable the Auto Attendant. If this is the case, please find the Automated Attendant set up guide for further instructions.