NEWT owned (rental hardware) as well as purchased hardware are covered for 1 year at time of order shipment or purchased date.

Suspected hardware issues should first be reported to NEWT Support via phone or email to troubleshoot at newtsupport@fibernetics.ca or by calling 1-877-777-7118. The support email will be responded to during standard NEWT Support business hours. Please allow up to 24hrs for response to email inquiries.

If a product under warranty is initially deemed defective by NEWT Support, an RMA will be issued by the support desk. Your replacement unit will be shipped to include a pre-paid shipping label for you to facilitate the return of the defective item.

You will not immediately be invoiced for the cost for a replacement piece of hardware. Rather, when the hardware is received by NEWT, it will be assessed. If equipment is returned and is not faulty, a 20% restocking fee will apply. If equipment is returned and found to be faulty due to unusual wear and tear (i.e., water damage or power surge) the full cost of the replacement unit will be billed.

Onsite installation of replacements, if required, may be an extra cost. When emailing support, please input in the subject line: company name - a brief description of the problem.

As descriptively as possible please note in the body of the email, or in your voice message, the following:

• Company Name and Telephone Number

• Call Back Number

• Your Name and Title

• Nature of the issue

• MAC and Serial Number from back of unit