Return Merchandise Authorization (RMA)
Suspected hardware issues should first be reported to NEWT Support by calling 1-877-777-7118 for troubleshooting purposes.
Alternatively, an email can be sent to newtsupport@fibernetics.ca . The support email will be responded to during standard NEWT Support business hours. Please allow up to 24hrs for response to email inquiries.
As descriptively as possible please note in the body of the email, the following:
Company Name and Telephone Number
Call Back Number
Your Name and Title
Nature of the issue
MAC and Serial Number from back of unit
RMA Procedure
If deemed necessary, you may receive a pre-paid shipping label for you to facilitate the return of defective items under warranty.
NEWT Owned and Managed hardware is under warranty for the life of the product.
Purchased hardware is under warranty for one year.
When the hardware is received by NEWT, it will be assessed. If equipment is returned and found to be faulty due to unusual wear and tear (i.e., water damage or power surge), an invoice may be issued for the cost of the unit.
If hardware is not received, an invoice will be issued 30 days from the time the return shipping label was sent.
Onsite installation of replacements, if required, will be billed at additional cost.
Sealed Product Returns
A 20% restocking fee will apply to sealed, unpackaged/unused returned hardware.