For general inquiries regarding billing or invoicing or any relevant changes to your billing account information, please email billing@fibernetics.ca or by calling our billing department at 1-866-973-4237.
*Please DO NOT send credit card or pre-authorized payment information directly over email (unsecured communications). One of our account receivable representatives will contact you by phone to collect this information if required.
Self-Serve Billing Portal
NEWT offers a self service portal for credit card payments and invoicing history information. To sign up for this portal, please visit https://account.fibernetics.ca/myaccount/register. Your customer number (found on invoices), postal code and phone number must match your Fibernetics account. The email address does not need to be associated with your account but must be your active email address. If you encounter any issues with registering, please contact NEWT support to assist via 1-877-777-7118 or newtsupport@fibernetics.ca.
How to Make Payments
Payments can be made via the following methods:
Online Banking - Navigate to the ‘Add Payee’ section of your online banking, and search for “Fibernetics Corporation”. Enter your account number (found on all Fibernetics invoices)
Pre-Authorized Debit - PAD forms can be downloaded from the self service Billing Portal and returned to pad@fibernetics.ca or email billing@fibernetics.ca to request the form.
Credit Card - Credit Card payments can be made using the self service Billing Portal or by calling our billing department at 1-866-973-4237. Automatic payments via CC can also be set up via either of these methods.
By Cheque - To pay by cheque, please make cheques payable to “Fibernetics Corporation” and include your account number on the subject line and mail to:
Fibernetics Corporation
96 Grand Ave S, Suite 203
Cambridge, ON
N1S 2L9