With your NEWT Mobile App, this advanced functionality supports inbound and outbound text messaging with external numbers across North America. * Additional purchase required.
Your mobile extension will be assigned an additional phone number for texting purposes only.
Once NEWT has completed the configuration, you can now text to any SMS-enabled phone device, using the apps Messages feature. Your Outbound Caller ID for texting will reflect the assigned phone number.
How to send a text in your NEWT Mobile App:
Tap the Messages Icon at the bottom of the app
Tap the New Message Icon
Enter the phone number in the To: field or tap the + button to select a contact from your synced mobile address book
Type your message in the bottom line and tap the paper airplane icon beside it, to send.
If it fails to send, this may be because you aren't connected to wifi or cellular service at the moment, or the phone number you are trying to send a text to, is not sms enabled and therefore cannot receive texts. Additionally, note that SMS Text Messaging is supported to Canada & US external numbers, and excludes:
Numbers in high-cost regions of NU, YT, NT, HI, AK & VI
International Numbers
Related Articles
Poly Edge E Series User Guide
How to's for your Poly Edge Phone
Basic Queue Log In
How to use NEWT's Basic Queue feature
Paging
How to page through the speakerphone and/or an overhead speaker
Call Display on your Extension
Select the information to be seen by the person being called, for identification purposes
Automatic Off-Line Forwarding
Have your calls re-routed in a power or internet outage scenario
Lift to Talk
Automatically dial a specified Extension number upon lifting the receiver
Hot Desking/Hoteling
Log in to your extension on any available handset.