NEWT offers several options for recording calls. Your NEWT PBX may have been pre-programmed to record calls using one of the following methods:

• Inbound & Outbound - Records both inbound and outbound calls (set by default)

• Inbound - Records only inbound calls.

• Outbound - Records only outbound calls.

• On-Demand - Recording is off by default but users can choose to record a call

User Recording Controls:

If inbound and/or outbound recording is enabled, users can still pause recordings during a call at any time for PCI compliance (such as pause while collecting CC):

• Press 3 to pause recordings.

• Press 4 to resume the recording.

If On Demand recording is enabled:

• Press 1 to record this call (this will capture the recording from the beginning of the call, regardless of when you pressed 1).

To listen to previously recorded calls:

If your administrator has provided access to you to retrieve call recordings on your extension:

1. Log in to your NEWTCF environment

2. Navigate to the Call Recording tab

3. To access call recordings:

   • Start Date – Choose the start date of the recordings you’d like to listen to.

   • End Date – Choose the end date of the recordings you’d like to listen to.

   • Click on View Report.

   • On the line item of the call you want to listen to, simply click the play button.

   • You will notice a “player” within the duration field of the line item you want to listen to. Within the player, you can pause or slow/speed up the recording (click on the ellipses to access speed).